FAQ and Help

Find the general FAQs below


Most frequent questions and answers

You can change your password in your account page. Simply click on ‘Edit profile’ and then change your password in the bottom two fields.

Go to the ‘My account page’and look for your list of courses. Once you have completed one you’ll see a blue wax seal icon under the ‘Certificate’ column. Click on the icon.

To run the course you should ensure you have the latest version of Flash on your machine. You can download it here.

Sometimes you may need to ensure your browser is allowed to run flash. The way you do this is dependant on your browser and this handy guide will walk you through enabling flash in the below browsers.

You should also be aware of the browser you use. Firefox tends to work the best, Safari or Chrome are pretty good (though Chrome updates can cause problems) and some users have found Microsoft Edge works well. Sometimes it’s a case of trying them out – o download them click on the below links:




Microsoft Edge 

If your question is about the technical side of the course (pages not loading etc) then email:

simon.richards@e-coach.co.uk or use the Live Chat Function